Any questions?

To make a booking please go to the homepage, select the country or city of your choice. Enter your dates and the age of those in your group, you will be shown the available accommodation. You may view the facilities, rooms and prices from there and pay for your booking.

Extra guests are not permitted to stay, unless pre booked. Please book accommodation with sufficient beds for your entire party. In the Additional Information section of the form, guests can enquire for rooms that are adjacent or as close together as possible and the property will do their best to meet the request.

When you make your booking, please request in the Additional Information section of the form that the rooms are adjacent, or as close together as possible. The person who is allocating your room will then do their utmost to accommodate your request, although they cannot guarantee that this is always possible.

Each property listed has their own conditions regardings the minimum age of guests and if children are allowed. To make a booking in accommodation that accommodates children please go to the homepage, select the country or city of your choice. Enter your dates and the age of those in your group as this will filter accommodation, you will then be shown the available accommodation that is appropriate. Please also check the profile of each property as this will detail further information about the specific minimum age.

If you are booking at a Vendor that allows young children, all children over 2 years of age must have their own bed. If you have a child below this age, they are normally (but not always) able to sleep in a travel cot which must be provided by you. Please put relevant information in the Additional Information section of the booking form and the Vendor will contact you if there is a problem with having a travel cot. In this case, if the booking needs to be cancelled, you will receive a full refund. For this to apply, you must include the child's age category in the booking form, and travel cots are strictly for children aged 2 and under.

• "Single" means a single bed in a room for not more than one person.
• "Twin" means two single beds in a room. Not more than two people per room.
• A "standard" room typically has a shared bathroom. An indication of the number of rooms per bathroom should be explained in the room description.
• "Ensuite" means that this room has its own private WC facilities including a toilet and shower/bath.
• "B&B" means “bed and breakfast” – i.e. that breakfast is provided with this room type.
• "Room only" means that no breakfast is available for this room type, and that kitchen facilities may be limited.
• "Self-catering", means that no breakfast is available for this room type, and that kitchen facilities are provided for you to prepare your own meals.

The facilities provided in each property are detailed on the specific listing page. Linen and towels are provided unless otherwise stated on the listing page.

Confirmation emails are sent out directly after the booking is made to the same email address used to complete the booking.

If your booking was not immediately confirmed this is because we have emailed the property management/owner to ensure they have availability, prior to sending out the confirmation email. You should however receive an email letting you know that the booking is being processed. Wherever possible, we get vendors to guarantee availability so the step for the property to Accept the booking is not required, but in this case, the vendor was not able to guarantee and I think you will agree it is better to avoid a double booking.

I'm afraid an early check in is generally not possible, as the property will be extremely busy during this time and the housekeeping staff requires the maximum amount of time to fully service the rooms. However I’m sure when you arrive they will be as helpful as possible and may be able to provide you somewhere to leave your luggage prior to check in, or change, if required.

If you are struggling to remember your password please go here and enter your email address at the top. You can then click on the ‘Forgot your password’ link to be sent a reminder.

If a property offers parking, this information will be details on the property’s listing. Please be aware that charges may apply if a property has onsite parking for guests. If onsite parking is not available, it is advisable to research alternative parking options in the local area prior to arrival.

The booking cut-off times are decided upon directly by each property. Bookings cannot be taken after the cut-off time as the property does not have the time or the necessary staff on site to prepare the room for arrival. It is not possible for SpeedyBooker to change the cut-off times set by each property.